How do I know whether my ventilation system needs cleaning?
You do not have to wait until something goes wrong. A visible dust layer on the valves, a grinding sound when opening them, or less extraction in the bathroom and kitchen are reason enough to request an assessment. We then look at the system and the photos you send.
Can I get a fixed price up front?
Yes. Based on your photos we fix the scope with a fixed price up front. That price does not change without your approval. If we encounter extra work along the way, we discuss it with you before carrying it out.
Do I need to be home during the work?
For most homes we need access to the technical room and to the rooms with the grilles. The rest of the home does not need to be cleared. For an MVHR installation the technical room is required, because that is where the unit is.
Can the ducts in my home be reached?
That differs per home. We clean ducts that can be reached through an inspection opening, a technical room or a ceiling. Ducts that can only be reached through a service shaft or a cut opening fall outside scope. We tell you in advance, so there are no surprises.
Is the heat exchanger of my MVHR installation cleaned as well?
No. The heat exchanger itself is not opened; that is only possible with a specialist treatment and without damage. We do clean the ducts, the valves and the filter section around the unit.
May I replace the filters myself?
Yes, and we recommend it. Check the filters in the filter section and replace them according to the manufacturer's schedule. We assess the filter condition and advise which filters you need; we only replace them ourselves if that is explicitly part of the agreed scope.
I am a tenant. Is this even allowed?
In a tenant situation you usually depend on permission from the landlord or the HOA. Request that permission first, preferably with the photos and the scope we send you. As soon as you have it, we can carry out the cleaning.